One of levAR’s goals is to make AR accessible for any user no matter what device, browser or operating system they use. Unfortunately, on occasion we run into a browser or device where that’s not possible and so we have to figure out a workaround.
One place where commonly see this is in-app browsers. The LinkedIn, Facebook and Instagram apps specifically can struggle with opening an AR file. The levAR viewer will work without an issue but when a user tries to view the file in AR, normally they would get an error.
To resolve that, we provide an easy way to transition people out of the in-app experience and into a supported browser.
You'l see when you click the AR Activation in one of these apps, we'll provide a popup so that the user can copy the AR link and paste it into a supported browser like Safari or Chrome.
Once the user pastes the link into their browser, the AR should open without any issues.
To learn more about adding 3D product visualization and AR to your social channels visit this doc!
If you have questions, or would like help, please reach out to email@example.com